Output metrics (such as stories completed per week) measure aspects of a team’s localized productivity, whereas outcome metrics (such as how much these features increase customer productivity) measure the difference the team’s work makes in the world.

Focusing on output metrics can lead to increased waste and unnecessary stress, and will distract the organization from achieving more valuable outcomes.

In this talk, through stories and group exercises, you’ll see how you can better measure and improve your organization’s effectiveness.